Venues and Events Services Rate Poorly in Council Survey

Invercargill residents aren’t very satisfied with their public venues and events services or democratic processes, according to a recent survey.

A report was collated to the Performance, Policy and Partnerships meeting yesterday, by council’s manager of strategy and policy, Rhiannon Suter, on the 2022 Residents’ Survey.

The last residents’ survey was undertaken in 2020.  There were 843 responses received, and for the first time the survey was primarily administered online.

Seven satisfaction KPI’s from the Long-term Plan were collected, and respondents were asked to rate their perception of the importance of services provided by council.

Those considered most important were sewerage, water, stormwater, solid waste management, roading and parks and services, for 80% of people.

When asked about the use of council funding, the highest rated for needing additional funding were roading, art, culture and heritage, parks and reserves, public transport, water, stormwater and library.

Overall satisfaction of key services ranged from just 18% for democratic processes, 19% for He Waka Tuia, 34% venues and event services, 55% Splash Palace, and right up to 80% for parks and open spaces.

Libraries and collection services had a steady 67% and passenger transport 65% (although low numbers).